Help
Booking, paying, changing
The questions reception is asked most, in the order they come up. If yours is not here, message us — somebody reads every one.
Before you book
How do I book a room?
Choose the hotel, your dates and how many of you there are. Pick a room, then a rate, and give us your name, email and mobile number. Four steps, and no card at any of them.
Nothing is available for my dates.
The calendar only shows nights that are open for online booking, so a full house and a night not yet loaded look the same here. Reception can often find a room the calendar cannot — send them the dates on WhatsApp.
We are travelling with children.
Set the adults and the children — anyone up to twelve — in the search, and only rooms that take a party your size are shown. There are family rooms at every hotel.
What do the rate names mean?
They are the same room on different terms: room only, bed and breakfast, half board, a flexible rate you can cancel late, a long-stay rate from seven nights, and a members rate. What each includes, and whether it can be cancelled, is written under it before you choose.
Paying
Do I pay now?
No. Nothing is taken on this site and no card is asked for. You settle the whole amount at the front desk when you arrive, which is why no card details ever reach our servers.
What can I pay with at the hotel?
mada, Visa, Mastercard, Apple Pay or cash. Prices are in Saudi riyals.
Is the price per night or for the whole stay?
The price beside a room is one room for one night. The total for every night and every room appears before you confirm, and that is the figure reception will ask for.
After you have booked
Why do you send a code to my phone?
So we know the number reaches you. Reception uses it if anything about your room or your arrival changes, and a wrong digit is better caught now than at midnight. The code arrives in seconds; if it never comes, your booking still goes through.
Where is my confirmation?
In your email within a minute, with the voucher attached. If it is not there, look in the spam folder first — then write to us and we will send it again.
How do I change or cancel?
Open My booking and give the email you booked with; we send a one-time code to it. From there you can see the reservation and cancel it, if the rate you chose allows it and you are still inside its window. If it does not, message reception — they can often help anyway.
I am arriving late at night.
That is ordinary here, and it is not a problem. Reception is staffed through the night at all four hotels. Tell us the hour if you know it, so somebody is expecting you.
Still stuck
Message reception on WhatsApp — day or night, in Arabic, English or Turkish.